• User enrolment procedure
  • User acces procedure
  • Multi-channel environment: real customer management scenario foresees processes managed by the TBAS through the multiple channels provided by Findomestic (phone, web, web chat)
  • Prompting and messages, in plain language (no coded messages), immediately understandable by the user
  • Trial target  and Productive Environment target (may differ from those of the physical access application)