This work package will ensure that OCTAVE’s technological developments are application and exploitation-driven. The banking and airport-operator applications are supported by consortium partners and represent two distinctly different scenarios: data-sensitive and mission-critical. OCTAVE’s relevant partners are stakeholders of commercially relevant services, and for which secure and convenient access control through voice biometrics is envisaged as a leap forward in terms of innovation towards improving the customer/user experience while reducing operational costs. WP8 will produce operational requirements and ensure that the project moves effectively towards meeting
those requirements through the delivery of the OCTAVE platform. The operational requirements will form reference constraints during the implementation and will form the input to WP7 for test and validation.
WP 8 is aimed at verifying the implementation of biometric voice verification under real conditions. The results of the WP5 activities defining the single aspects characterizing the speaker verification platform, and the integration activities of WP6 following the functional and performance assessment of Speaker Verification (SV) technological components provided by WP3 and WP4, will here be applied in a real scenario considering two different applications. The characteristics of these two pilots allow one to verify the application in the context of physical access to areas subject to limitation, with important values of security; and also to check the validity of the solutions even in commercially evolved contexts, aiming at the provision of services strongly correlated with the use of ICT platforms. Therefore, the application context is two-fold:
1) An application proposed by SEA Aeroporti di Milano, which foresees a physical (hence local) access, to be authenticated by a remote central server. Such an application is a significant example of an authentication service granting access to a critical infrastructure.
2) An application proposed by Findomestic and Advalia, which foresees online authentication of customers accessing a highly automated customer assistance desk.
For both applications, the following objectives will be pursued:
- Infrastructural-technological assessment, in order to define requirements for usability, from the application viewpoint, of the authentication system.
- Adaptation of the applications to suitable API’s defined in cooperation with WP6.
- Definition and organisation of user panels, to evaluate the impact derived from introducing the Trusted Biometric Authentication Service (TBAS) as a mediator between users and applications.
- Using the testing results for final tuning of the TBAS by WP6 and of the applications making full use of the TBAS.
- Using the validation results from the user panels, to establish a roll-out plan of the applications in a real operating environment.
DESCRIPTION OF WORK
For both applications, processes and procedures will be preliminarily assessed in parallel, so as to identify aspects that need to be adapted to the introduction of the TBAS platform. During this phase, development opportunities arising from matching the applications to the platform will also be analysed.
Guard criteria to be used throughout the implementation and the testing, by WP6 and WP7 respectively, will be defined. A major category of guard criteria will be compliance with personal data protection best practices used by the owners of the applications.
The WP will negotiate with WP6 protocols and programming interfaces to be used for effective and secure interaction and data exchange between the TBAS and the applications.
The application owners (Findomestic and SEA) will each identify and select customer panels that will participate in testing and validation. Criteria for the selection will be partly driven by suitable interaction with WP7. Testing and validation itself will be carried out within WP7. Evaluation parameters for the user experience will be defined, together with KPI’s (Key Performance Indicators); target values to be satisfied by the SV platform in compliance with the application needs will also be established. WP7 will organise the testing and evaluation campaign to measure on-field KPI’s and assess them against those target values.
WP8 will be the last, among the technical ones, to complete its operations, by developing a roll-out plan for the applications to be brought to a commercial operations environment. Such a plan will be specific for the applications owners, but constitutes a significant part of the general impact and exploitation plan that is under the responsibility of WP2 and that concerns all the “stakeholders” of OCTAVE in the innovation chain, from technology to market.